Email us
The Private Reserve
Ideal Cut Diamonds
In-Stock & Available:
Diamond Inventory
Ideal Cut
Classifications
AGS Ideal 0 Cut
AGS-000/Triple 0 defined
Eighternity
Diamonds
GIA Excellent / Ideal
Hearts & Arrows Ideals
Just Plain "Ideal"
The Ideal Differences
Fancy Shape Desc.
Asscher Cut Diamonds
Cushion Cut Diamonds
Princess Cut Diamonds
Private Reserve Terms:
Glossary of Terms
Inventory Introduction
No Sales Tax! 0.00%
Engagement Rings:
Overview of Styles
Tiffany Solitaires
Gold Solitaires
Platinum Solitaires
Knife Edge Solitaires
Cathedral
Solitaires
Comfort Fit Solitaires
Half Round Bands
3 Stone Rings (DeBeers)
3 Stone Rings (Fancy)
Designer Collection:
Designs by Tacori
Designs by D. Vatche
Designs by Viachi
Diamond Grading
The Expanded 4Cs
1.
Cut = Light Return
2.
Color
3.
Clarity
4.
Carat Weight
Clarity Characteristics
Degrees of
Magnification
Diamond Grading Tools
Evaluating A Diamond
Fast Track to Brilliance
FireScope™
Fluorescence
Grading for Real People
Holloway Cut Advisor
Polish
Proportions
Proportions Analysis
Sarin DiaMension
Symmetry
SymmetriScope™
The 60/60 Farce
Tolkowsky Range
Buyer Beware!
Chipped Diamonds
"Empty House Listers"
Re-Cut Diamonds
Secret Stuff
Treated Diamonds
When
is "Ideal" not?
Diamond Price
Tools
Paid Report Access
A word
about pricing...
What is the "Rap Trap"?
What is Ho-Ho-Wholesale
What is a Site Sale?
Independent Laboratories
The GIA vs. the AGS
Important Stuff
100% Satisfaction
Guarantee
0.00% Sales Tax! Oh yea!
FAQ's or Fiction
Find an Appraiser
Kimberly Diamond Act
Ordering Information
Platinum Tips & Care
Privacy Policy
Ring Size Conversion
Shipping Information
Terms & Conditions
Time Zone 101
Trade-in Policy
What Do I Do Next?
Who Are These Nuts?
About Us
Ask A Fellow Netite
Contact Us
General Information
The Benefits of
NiceIce
N.Y.D. Magazine says...
Services Offered
Visit Our
Store!
Investigate Us
Jewelers Vigilance (JVC)
The Public
Eye
Epinions.com
Interesting Stuff
Canadian
Diamonds
Diavik Mine Canada
$295M DeBeers Settlement
Blood Diamond Movie
Sierra Leone Diamonds
The Legal Stuff
Copyright Notice
Terms &
Conditions
Trade Affiliations:
Manufacturing
Jewelers
& Suppliers of America
Friends, Competitors
& Shopping Favorites!
Making sure that
your email gets to us
Thanks to "Spam" sending email is a bit more of a
challenge than it used to be...
But with a few simple steps we should be able to communicate.
For those of you are in a hurry, here's the short version:
1. Our email address:
diamonds @ niceice.com please do
not use
anything else.
2. Subject line must contain the words "Diamond Inquiry" or "(Your Name)
Diamond Project.
3. Content: Always leave the body of any previous email correspondence
intact for fastest response.
4. Add our email address
diamonds @ niceice.com to your "approved" recipient list.
5. If your system had a virus that sent out email to your contact list,
your address may be blocked.
Important: If your email address is provided by Hotmail; MSN; Yahoo; Earthlink; Road Runner; etc. you may not receive an email response from us, but it won't be because we didn't respond. These internet providers frequently trash our email as "spam" simply because a few of the keywords in our email correspondence are commercial in nature. Likewise many large corporations block the email of unknown accounts in an attempt to protect their network from viruses and spam. So if you don't receive a response from us within a reasonable period of time, please telephone us at the numbers listed at the bottom of this page. Our definition of "reasonable period of time" is a couple of hours during normal business hours Monday through Friday and sometime on Monday if you sent your email to us over the weekend.
Okay the longer version for those of you who want to know.
The only published email address
accepted by our server for public access that you want to use to contact
us regarding a diamond is
diamonds @n iceice.com because that is our primary email address.
All others are not checked as frequently.
Be sure to type "diamonds" plural because anything other than this exact
address will be automatically deleted by our server as junk mail unless
it also happens to be a valid email account and it probably isn't.
Make sure that the word "diamond" or "diamonds"
appears somewhere in the subject line if you want to be sure that we
don't accidentally delete your email as spam. The most
effective subject line that you could use to catch our attention is "The
(your last name) Diamond Project" because it tells us right from the
start that your correspondence was generated by a real person and is not
spam. The next best subject line is "Diamond Inquiry" or something
else with the word "Diamond" clearly visible in the subject line.
We receive hundreds of email messages per hour... Literally,
hundreds of messages per hour. Most of the messages are
unsolicited "spam" and we tend to delete large groups of these messages
based solely on the subject line! Subject lines containing the
following types of opening statements are the first to be deleted in
bulk without a second thought:
Hi
Hello
Call Me
It's Me
I miss you!
I'm so excited!
Looking forward to meeting you!
It's so big!
Awesome!
Request
Confirmation
Forum Response
And our personal favorite, "nothing" in the subject line... As in,
it's blank...
By deleted in bulk, we mean exactly
that. If our spam blocking software doesn't clean this type of
stuff out of our email program, we place our cursor at the top of the stack of email and
drag it all the way to the bottom of the stack of email addresses not
containing the word "diamond" or "project" in the subject line and click on the
delete button or move the stack to the "blocked" list of email addresses. It's not that we don't want to see how creative or
covert you can be in the creation of your email subject line, it's
simply that the "spammers" have gotten all too creative with their
subject lines and we simply don't have time to look at every piece of
spam that we receive in a day to see if the content of the message
actually pertains to our business.
If by chance your email account was infected with a virus which
attempted to replicate itself by mailing a copy of itself to everybody
on your contact list and we happened to be on it, then your email
address has been blocked by our system and you will need to telephone us
to have it removed from our blocked list of email accounts. We
automatically block all email addresses which send us virus ridden
email, go figure.
!!! Very Important !!!
We pride ourselves on being on top of our email... We tend to respond to email inquiries promptly during business hours... If you do not receive a response to your email inquiry within a reasonable period of time during normal business hours, please contact us by telephone because the odds are that we either didn't receive your email message or your service provider is blocking our response... In other words, we're sending you a response to your questions, but it's just not getting through.
Service providers like Yahoo; MSN;
Hotmail; Earthlink; Road Runner, etc. are major problems for us in terms
of blocking our ability to respond to you because their Anti-spam
software blocks our email responses as "commercial content" regardless
of whether you have placed our email address in your approved contacts
file.
Private Companies and Large Corporations frequently block or delay
commercial type email and email from unrecognized sources for security
and anti-spam purposes. We frequently receive telephone calls from
unhappy customers who want to "give us one more chance" to answer their
questions or confirm the status of a diamond because they really want to
do business with us. We are very happy to receive these
telephone calls because at least it gives us the opportunity to let the
client know when we responded to their email and what we had to say.
We know that it "hurts" some of you more introverted engineer types to
pick up the telephone, but when all else fails, try it because we
don't bite that hard.
May we help you find the diamond of your dreams?
Send us an email diamonds@niceice.com
and tell us what you are looking for.
Or give us a call at 206.319.8152 or Toll Free 877.844.5443
Copyright © 1996 - 2009 Nice Ice, Inc.
AGS®
is a registered trademark of the American Gem Society (702) 255-6500
GIA® is a registered trademark of the Gemological Institute of America
(760) 603-4000